International. The new AI-powered multimedia assistant offers seamless conversations, video tutorials and wiring diagrams, now integrated into Full Gauge websites and the upcoming FG Finder app.
Full Gauge Controls and Climtek, a division of Trimac Inc., announced a major enhancement to the first AI-powered support platform developed for the HVAC-R industry.
Since its pilot launch two years ago, the AI-based technical assistant has supported technicians, engineers, service personnel, channel partners, and end-users worldwide. With today's update, the tool evolves into a fully integrated, multimedia support wizard, available directly on the Full Gauge Controls website and coming soon to the new FG Finder mobile app.
"We are proud to have been the first in our industry to launch a support platform with artificial intelligence," said Antonio Gobbi, founder and director of Full Gauge Controls. "This latest enhancement reinforces our commitment to customer success. Whether you're a beginner installer or an experienced engineer, the wizard is available to guide you instantly, from our website or directly in your pocket via the new FG Finder app."
The updated version of the wizard offers conversational support for the entire Full Gauge product range and for the Sitrad Pro remote management ecosystem. Among its new features, users can instantly access installation guides, troubleshooting, visual instructions, parameter settings, and workflows, all in their preferred language.
"This enhancement takes our original AI implementation to a whole new level," said Rakesh Saxena, founder and principal of Trimac Inc. "Technicians can now have fluid conversations, in natural language and in their native language, supported by integrated video tutorials, wiring diagrams, and product images. It's not just a chatbot, it's a hands-on assistant in the field, designed to deliver speed, accuracy, and real usability."
Key features of the enhanced wizard:
- Multilingual conversational support in English, Portuguese, Spanish, and other major languages.
- Built-in video tutorials with step-by-step instructions.
- Wiring diagrams and visual setup instructions.
- Access via web and mobile, from the Full Gauge website and the new FG Finder app.
- Continuous learning based on real cases and user feedback.
- Advanced analytics dashboard with insights by intent, product model, and user feedback, to continuously improve products and services.
Available now in global markets, this update reinforces Full Gauge Controls and Climtek's shared vision: to combine decades of technical expertise with intelligent automation, to deliver faster, more accurate and more useful support to HVAC-R professionals around the world.
