United States. Dakin announced the launch of Daikin One, a suite of cloud services with which contractors can connect with their customers using a tool that allows them to configure, monitor, diagnose and adjust the performance of Daikin systems remotely, potentially eliminating the need to send a truck and technician to a home.
Daikin One Cloud Services, developed by Daikin North America LLC (Daikin), a subsidiary of Daikin Industries, Ltd. (DIL), directs this service to its group of contractors referred to as the Daikin Comfort Pros (DCPs), who can literally interact with their customers about visualized comfort issues and then take action.
Available exclusively to DCPs, Daikin One Cloud Services is a cloud-based portal for office computers and a mobile web app for smart devices. DCPs that have received customer permission can remotely monitor system data ranging from temperature, humidity, and indoor air quality to heating and cooling demand, in addition to critical and minor errors. Technicians can access not only current and live data, but also history from the day the system was connected to the cloud.
"Being able to diagnose and fine-tune system performance without breaking into a customer's home can be a game-changer for DCPs as it can help build customer trust and loyalty," said Dennis Thoren, vice president of controls engineering. "It allows our DCPs to provide their customers with advanced levels of service and more peace of mind than was previously possible. For example, if a customer's cloud-connected system issues an alert, notifications can alert technicians immediately through the Daikin One Cloud Services phone app."
Owners choose what level of access to give technicians, who can be granted full 24/7 monitoring and adjustment access to 24/7 monitoring settings, only along with limited two-hour access windows. Permissions can be changed at any time. If the owner shares full access to the system, technicians can not only view and monitor the system, but also make adjustments through the thermostat menus, including the installer's setup menu, all without having to go to the customer's home.
"Certainly, that's a time and money saver for DCPs, but owners will also see this as a real advantage," said Marc Bellanger, Director of Marketing and Communications. "It's a contactless service that doesn't disrupt their lives, while also allowing technicians to keep their system optimized and high-performance."
Daikin One cloud services require a Daikin One+ smart thermostat. Owners need an active Daikin One Home app on their smart device that is connected to their system via Daikin Cloud. The service is compatible with conventional split systems, Daikin Fit, multi-split miniand systems, VRV and VRV LIFE systems.
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