Select your language

Assistance, contractor priority

altBeing a link of the first order that is more directly involved in the production chain, and that has greater availability, commitment and responsiveness, are some requirements that companies make to refrigeration contractors.

by: Santiago Jaramillo H.

More than being a simple supplier of refrigeration equipment and services, companies demand from contractors a greater accompaniment in their cold processes, which would allow them to be more efficient when exercising their productive activity.

Representatives of companies in the poultry, meat and dairy sector agree that although they currently have relatively good attention, advice and supply from their refrigeration contractors, they need to go a little further in the search for solutions to meet the expectation of their customers.

They recognize that the characteristics that involve a good contractor are several: solidity, seriousness, good technicians, good products, stock of spare parts and speed of delivery and, above all, a good response to the needs posed by the client.

Precisely in this aspect, Yaqueline Garcés, representative of the Department of Assemblies and Maintenance of the Cooperativa Colanta Ltda., one of the most important companies in the dairy sector in Colombia, maintains that "the main need of the Cooperative in terms of refrigeration is the low coverage at the national level, both in capital cities, and in municipalities of the Atlantic Coast, Pacific, center of the country and the Cundiboyacense area in terms of advice and support in the design, selection, installation and maintenance both corrective and preventive and monitoring of the condition of the refrigeration systems that allow compliance with current legal regulations, through duly qualified personnel available 24 hours a day. "

- Publicidad -

Likewise, Luis Blasiak, industrial manager of the Uruguayan company Nirea S.A. - Frigorífico San Jacinto, goes a little further by stressing that the refrigeration system plays a central role in the entire production process of the refrigerator and that is why the importance of having a good accompaniment, "the colder the greater the amount of tons of production. In our particular case, cold is used in pre-cold or maturation chambers and other types of accumulation chambers or lungs, in refrigerated aisles, in the continuous cooling chamber or shock chamber, in the cooled product tanks and in the frozen product tanks."

Blasiak warns that the systems used in the Nirea S.A. - Frigorífico San Jacinto plant have screw compressors with oil injection, with ammonia as a refrigerant fluid, which requires effective supervision and control.

Meanwhile, a representative of the Colombian poultry industry, who asked not to reveal her name, nor the company in which she provides services for the management linked to chicken production, said that "preserving the cold chain in this industry will always be a challenge, but if you have the accompaniment and active advice of a contractor or refrigeration supplier the production work will be more efficient."



Better service, better productivity
The refrigeration contractor is an extension of the human resource necessary in companies to execute the maintenance plans of refrigeration systems, also fulfills the role of preserving in the best way the operation of the equipment that participates in the cold chain, through the development of preventive maintenance plans, corrective and programmed.

One of the recommendations made by industry representatives with a view to improving this reciprocal business relationship, and therefore of good functioning in production, between refrigeration contractors and their users, focuses on thinking about customer service and the particular needs of each one. Having good products, with their spare parts and a good customer service department, are items that they take for granted should be a priority.

"Establishing permanent contact with the maintenance area, presenting new technologies or the evolution of products, providing training to plant personnel for both operation and maintenance," is something that the industrial manager of the Uruguayan company Nirea S.A. - Frigorífico San Jacinto highlights as necessary.

Meanwhile, our guest from Cooperativa Colanta Ltda. highlights that a good way for the refrigeration contractor to do their job better is through the implementation of concrete guidelines in relation to the development of work plans and programs related to the maintenance of equipment that are governed under the PHVA scheme.

"For us it has been a success story to take into account the contractors in the plans of continuous improvement and training of the technicians, making them participate in many of the benefits that the cooperative offers," garcés acknowledges.

- Publicidad -

For her part, the representative of the chicken processing company in Colombia recommends as a priority to establish an unrestricted contact with the client by the refrigeration contractor, as this allows him to have first-hand knowledge of his needs and difficulties in the production process.

"When service is bad, everyone loses; the customer loses, the company loses, the employees lose and, of course, the suppliers are also affected because their customers will surely look for better options. That is why an excellent service is more profitable, more attractive and leads to the success of the company, "says the Colombian guest.

He also adds that "it is important to listen to the client in order to establish a better strategy and work on the requirements or failures of the service."

Main problems
In all relationships there are always problems, that is clear, and more if it is one in which the production of a company is involved, but the important thing about it is not to stay recriminating and looking for more inconveniences in the problems, but to find in these strengths with a view to achieving success.

That is why we wanted to ask the industry representatives what were the main difficulties they faced in their relationship with their cold suppliers or their refrigeration contractors.

Faced with this questioning, our guests indicated that the main failures are:

- Publicidad -

-Failure to respond time when a service is requested.
-Delay in the delivery of spare parts or in the performance of services in the maintenance of machinery.
-Delays in delivering documents inherent in billing for services rendered or collection of spare parts.
-Teams that have not responded to their theoretical capacity.
-Lack of reaction on the part of the contractors to untimely problems inherent in the proper functioning of the equipment.
-Failures in the processes of advice, training, monitoring and control.
-The responsibility of companies and / or suppliers of spare parts and services regarding guarantees is insufficient since the support is minimal and the consumer must assume high costs in terms of money, production and time due to the delay in a response by the supplier.

In summary, it can be said that compliance with certified technical skills, experience in years of work on refrigeration systems, honesty, integrity and recursion when executing your work as a contractor, in addition to the sense of belonging and responsibility that gives you to do the job well, properly following the principles and guidelines of each company, they are values that in the contractor play a preponderant role and determine the success in their activity.

No comments

• If you're already registered, please log in first. Your email will not be published.

Leave your comment

In reply to Some User
Technology, efficiency and innovation at the Virtual HVAC Pre-Congress 2025

Technology, efficiency and innovation at the Virtual HVAC Pre-Congress 2025

International. As a prelude to the Refriaméricas 2025Academic Congress, the Virtual HVAC Pre-Congress will be held on July 8, a free technical conference that will bring together experts and leading...

Chile leads with a gender focus in regional meeting on the Montreal Protocol

Chile leads with a gender focus in regional meeting on the Montreal Protocol

Costa Rica. Within the framework of the Meeting of Networks of National Ozone Officers of Latin America, held from June 17 to 19 and organized by the United Nations Environment Program, Chile stood...

ASHRAE Launches 2025–2028 Strategic Plan to Accelerate the Transformation of Healthy and Sustainable Buildings Globally

ASHRAE Launches 2025–2028 Strategic Plan to Accelerate the Transformation of Healthy and Sustainable Buildings Globally

United States. ASHRAE officially unveiled its 2025–2028 Strategic Plan, with the goal of driving a healthier, more sustainable, and resilient built environment. The roadmap focuses on global...

U.S. Senate Approves Bill Eliminating Key Tax Incentives for HVAC

U.S. Senate Approves Bill Eliminating Key Tax Incentives for HVAC

United States. The U.S. Senate on Monday night approved a controversial bill that eliminates four tax incentives widely used by the HVAC industry, bringing them closer to disappearing as of 2026.

CALA Awards 2025 finalists announced for best HVAC/R installation in Latin America

CALA Awards 2025 finalists announced for best HVAC/R installation in Latin America

International. The most innovative and sustainable projects in air conditioning and refrigeration have been selected as finalists for the CALA Awards 2025, the most important award in the HVAC/R...

World Refrigeration Day: essential technology for modern life and sustainable development

World Refrigeration Day: essential technology for modern life and sustainable development

International. Every June 26, World Refrigeration Day is commemorated, a date that seeks to recognize the fundamental role that this technology plays in health, food, comfort and the global economy,...

Midea Celebrates its HVAC Latin America 2025 Partner Summit and Presents Roadmap to Lead the Sector in the Region

Midea Celebrates its HVAC Latin America 2025 Partner Summit and Presents Roadmap to Lead the Sector in the Region

Brazil. With the participation of 170 representatives from 18 countries, Midea held the second edition of its HVAC Latin America Partner Summit at the Grand Hyatt Hotel in São Paulo. The event...

RefriAméricas 2025: the academic program is available and the registration discount is in force

RefriAméricas 2025: the academic program is available and the registration discount is in force

Dominican Republic. A little more than a month after its implementation, RefriAméricas 2025 continues to advance in its agenda. The event, which will be held on July 23 and 24 in Santo Domingo,...

New Board of Directors to Lead ADOMTRA for 2025-2027

New Board of Directors to Lead ADOMTRA for 2025-2027

Dominican Republic. The Dominican Association of Refrigeration and Air Conditioning Technicians announced the formation of its new Board of Directors for the period 2025-2027, elected during the...

Bogota to host key building automation event in Latin America

Bogota to host key building automation event in Latin America

Colombia. On July 11, the Tequendama Suites Hotel will be the meeting point for leaders in the technology sector with the Building Automation Days by KNX LATAM Colombia, an event that will bring...

Free Subscription
Remember Me
SUBSCRIBE TO OUR NEWSLETTER
DO YOU NEED A SERVICE OR PRODUCT QUOTE?
LASTEST INTERVIEWS
SITE SPONSORS










LASTEST NEWSLETTER
Ultimo Info-Boletin